Exchange Policy

Returns Policy

Our Promise: Love our products or your moneyback in 30 Days.

We stand behind our products. If for any reason at all you are not completely satisfied with your AUOLIVE products, let us know. We offer a full refund or exchange an unsatisfactory product for another one if returned within 30 days.

Write to us at info@auolive.com.

We take all the risk out of your purchase by offering an UNMATCHED satisfaction guarantee. Our customers matter to us and we do our best to take care of you!

100% SATISFACTION GUARANTEE!

Please note we can only accept AUOLIVE products that were directly purchased through Auolive.com.sg, We cannot accept products that were purchased from a third-party retailer.

Auolive products are manufactured under stringent conditions with high GMP* standards in Singapore.
*GMP stands for Good Manufacturing Practice, which are practices required to ensure products manufactured are consistently produced and controlled, adhering to quality standards

In The Case Of An Allergic Reaction

Auolive products are dermatologically and clinically tested hence the likelihood of skin reaction will be minimal.

However, if you do experience an allergic reaction, please send a detailed description on what happened, along with pictures taken to info@auolive.com for us to identify an appropriate solution.

Please note that such instances must be reported to us within 14 days of receipt of products.

Damaged or Defective Products:

If your Auolive.com.sg order arrives damaged, please contact us immediately at info@auolive.com. Kindly provide the order number along with your email address and phone number for a quick turnaround.

To ensure prompt resolution, please keep the original shipping package and the damaged or defective product and send us a picture to info@auolive.com. Once we confirm that it is damaged or defective, we will arrange for return of the damaged or defective product at our expense and issue a refund for the price you paid for the product. Any replacement for a damaged or defective product will be shipped to you free of charge.

Shipping Policy

How much does local delivery cost?

FREE local Delivery for all orders within Singapore (With No Minimum Purchase amount).

How long will it take for me to receive my order?

Delivery time within Singapore will be within 3 working days from the time of order placed.

If I am living outside of Singapore, how much will delivery charges be?

For countries within Asia, it will cost S$25 per delivery. If you order is over S$250, delivery will be FREE.

For countries in other regions (besides Asia) it is S$45 per delivery. We offer Free Delivery for orders over S$350.

How long will delivery of orders take to countries outside of Singapore?

For deliveries to all countries outside of Singapore will be within 7 working days* from the time of order placed.

*Possible delays may be occur due to delivery and customs clearance. Do note that there may be duties and taxes incurred at destination which you may need to pay for.

What happens if my order arrives damaged?

In the event that the item you ordered is damaged upon arrival, do contact our customer service at info@auolive.com or you can also check our exchange and replacement policy.

It will be advisable to add our email info@auolive.com to your address book or check your folder to ensure that you receive our emails.

What if I do not receive my order?

If you do not receive your shipment after 14 working days, please contact us at info@auolive.com stating your order number so that we can assist in the tracking of your order.

Hello from Claire

"Hi! I'm Claire and I wanted to take a moment to welcome you to Auolive! I truly believe that time is our most important asset when I first saw my mom spend an hour every night on her skincare routine. I knew from that moment on that there had to be a better way.

Look around and have some fun! You can learn all about our story, the collection, the ingredients and maybe discover something!"

- Claire Au

Founder @ Auolive

What people are saying about us

I really love how the products from Auolive are perfect for my sensitive skin. The products are not only easy to apply, but also save me a lot of time in the mornings by combining my pivotal morning skincare products into one bottle. The radiance revealer is my top favourite. I love how it helps to lift my dead skin cells, and how my skin feels so smooth after the dirt is flushed out! It really does help brighten my skin :)

Sarah, Educator, 30

I love the lightweight and non-greasy texture, which glides on beautifully and absorbs readily into your skin. Despite our humid climate, my face does not feel oily when I am outdoors. As anti-ageing ingredients tend to age quickly in a normal jar or bottle, Auolive's Korean Airless Pump Bottle technology prevents ingredients from getting exposed to the air for optimal results. It prevents contamination as well as wastage and spills too! Perfect for travelers!

Regina

Auolive's Day Glower is a godsend for me amidst my busy schedule. I travel really often for work, sometimes at very short notice so I just pack a bottle of Day Glower and I know I'm set for any trip, any weather. I keep it in my handbag to use as a spot moisturiser when I'm in cold and dry countries, and I slather it on in the mornings after washing my face. Simple and fuss free, just the way I need it to be.

Returns Policy

Shipping Policy

What people are saying about us

Regina

Angela Ng

Where You've Seen Us

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